Terms and Conditions

Covid-19 Guidance

  1. Our covid-19 guidance will be removed from Monday 6th September to fall in line with the guidance from the Government and the Swim England Governing body.

  2. Face coverings and social distancing will no longer be mandatory but optional. Please respect others during this time.


(A) Teaching Policies, Procedures and Parental Responsibilities


  1. All Swim School of Oxfordshire Teachers are Swim England level 1 & 2 qualified and have current enhanced DBS checks before they are allowed to teach.

  2. Swim Teachers will take responsibility for pupils during their swimming lessons, but parents /guardians are required to remain on site so that if required the parent / guardian can deal with toilet breaks or any behavioural issues. Swim School of Oxfordshire staff will NOT take pupils to the toilet.

  3. Parents/guardians of children (under 10) must remain on the premises whilst the pupil is attending their swimming lessons. This is imperative in case of the unlikely event of a medical emergency, building evacuation or other emergency situation.

  4. Parents/guardians must never distract the teacher during a lesson and should direct all communication through the Swimming Coordinator (if available) or speak to the teacher after the lesson time. If this is not appropriate, please contact the company via email and someone will respond as soon as possible.

  5. There is limited parking at the Oxford High School venue (Belbroughton Road, OX2 6XA) and free parking at Oxford University Sport centre.

  6. Please arrive in plenty of time before your child’s lesson is due to begin.

  7. Pupils can be refused entry to the lesson if they are more than 5 minutes late for a class, as it disrupts the lesson for the other pupils.


(B) Changing Facilities

  1. Changing rooms will be available to use before and after lesson although we advise that all swimmers still arrive at lessons ‘Swim Ready’ to speed up the start to lessons.

  2. Male and Female Changing facilities will be available to use before and after the lesson for swimmers to change.

  3. We ask that swimmers vacate the changing room no more than 10minutes after the lesson time..

  4. All swimmers must remain supervised at all times whilst in the changing area.

  5. Not outdoor shoes are permitted on poolside or in the changing area.



(C) Pupil Illness


1.        If you, your child or a member of your family is unwell, please do not attend the lesson.



(D) Swimming Lesson Programme


  1. Our ‘Learn to Swim’ programme classes are held over a 30-minute timeslot which includes time to take registers.

  2. Pupil to Teacher ratios developed in line with Swim England guidelines.

  3. Swim School of Oxfordshire reserves the right to combine classes at short notice if necessary.



(E) Swimming Lesson Dress Code & Hygiene


  1. All children should wear appropriate clothing; swimming costumes and trunks are a must. These should be tight fitting to reduce drag in the water.

  2. Additional layers such as swim tops and wetsuits are allowed providing they do not hinder the swimmer’s ability in the water.

  3. Goggles and swimming hats are optional.

  4. No jewellery to be worn during the swimming lessons. This includes necklaces, earrings, watches ect. Religious items may be worn providing they are not a hazard the individual swimmer or other swimmers in the class.



(F) Pupil Progression


  1. All pupils on the ‘learn to swim’ programme work towards the “SWIM ENGLAND Learn to Swim Framework” consisting of levels 1-10.

  2. Joining pupils will be assessed during their first lesson and may be moved into an appropriate class if it is deemed necessary.

  3. Swim Teachers continually assess all pupils’ progression throughout the term using our poolside Tablets.

  4. Progression of all pupils will be at the judgment of the Swim Teachers and in accordance with the progression within the criteria of the “SWIM ENGLAND Learn to Swim Framework”

  5. Pupils will be moved up to the next class when they meet the skills criteria required and if there is adequate room in the next Stage for movement to the next Stage.

  6. Upon completion of a Stage, the parent / guardian will be contacted explaining that the child is ready to move up to the next Stage.

  7. Due to the continuous progressive nature of our programme, and the variety of ability levels within each session, we cannot guarantee a specific time slot on progression, as a space within the next stage may not always be immediately available. 

  8. We offer free badges and certificates for swimmers that have passed a level.


(G) Swimming Lesson Payment


  1. All fees for swimming lessons must be paid in advance of the lessons.

  2. Initial payments for lessons are taken at time of booking through the website

  3. Payment will cover a 6 week block of lessons. Invoices are automatically sent two weeks prior to the next block of lessons with payment required prior to starting the next 6 weeks.

  4. There are no normal weekly lessons during school holidays at both sites, nor are there lessons on Bank Holidays. These will automatically be deducted from the next block payment.

  5. Payments can be monitored and paid through your Parent Portal.

  6. We ask for 4 weeks’ notice in writing for the cancellation of a Swim School place.

  7. Failure to provide the full notice period to cancel your Swim School place may result in Swim School of Oxfordshire sending additional invoices for lessons.

  8. Swim School of Oxfordshire reserve the right to change the price of swimming lessons at any time.  Customers will be notified in writing with at least 10 working days’ notice of any change.

  9. For any unpaid invoices, Swim School of Oxfordshire reserves the right to restrict access to the lessons until a suitable payment has been made for the payment.  Under these circumstances Swim School of Oxfordshire will not guarantee the same space on the existing lesson.

  10. Payments include one lesson per week at the agreed Stage of lessons and all badges and certificates.

  11. Swimmers booked onto Weekly Lessons are also entitled to a discounted offer on our Intensive holidays.


(G) Changing and Moving Lesson


  1. You may request a change of time, day or Swim Teachers and we will try to accommodate your request, provided a space is available.  

  2. Swimming ability and speed of progression will vary depending upon the swimmer.

  3. Children’s swimming lessons are generally divided into age, although ability and size is also taken into account. Swim School of Oxfordshire do not guarantee that siblings and friends will be in the same class.


(H) Pool Closure and Cancelled swimming lessons


  1. In the event of a pool closure we will make every attempt to contact our customers as soon as possible. Please monitor emails as they may be sent to ‘Junk’.

  2. Customers paying for swimming lessons will be provided with a credit for the lesson cancelled to be allocated against the next payment.  This will be for the value of the lesson, as advertised.

  3. Swim School of Oxfordshire do not run lessons on Bank Holidays, over our Summer break and also close for three weeks over the Christmas Period. In the event that your lessons falls during these times you will not be charged for this at time of booking. Your invoice will be amended to reflect the closures.

  4. Swim School of Oxfordshire reserves the right to cancel classes should numbers fall below our minimum numbers per group (50% of class capacity). If this happens you will be offered an alternative lesson of the same level.


(I) Missed Lessons


  1. Lesson fees are non-refundable where the pupil has either missed lessons or decided to withdraw from the programme altogether prior to the end of you paid period without the correct notice.

  2. Lessons run consecutively throughout the year with the exception of pool closure/lesson cancellation mentioned above.

  3. In exceptional circumstances Management may exercise discretion on refunds/credits but this would only be on production of a medical certificate or documentation from a medical centre, hospital or GP.


(J) Changing Teacher


  1. We will use reasonable endeavours to provide the same instructor for each lesson within a course. However, relief instructors may be used without prior notification.

  2. We reserve the right to appoint a new teacher at any time and may, at times need to provide an alternative teacher for a class or classes due to illness or for any other unforeseen circumstances.

  3. In the event a teacher is away for a long period of time we will try to keep the same cover teacher for the time period where possible.

  4. If a teacher is absent, Swim School of Oxfordshire reserves the right to join classes together if considered appropriate and safe according to SWIM ENGLAND guidelines. We would always try to put a replacement teacher in place immediately however, if this is not manageable we would put the classes together in order to avoid the cancellation. This would be an extremely rare occurrence as additional teachers are usually available to cover any such eventualities.


(K) Communication


  1. We like to encourage communication and welcome issues to be raised with our staff. If it is not appropriate to talk to the teacher on the day, please do contact us via email info@swimschoolofoxfordshire.co.uk or phone on 07423778799.

  2. Parents can also contact is through their Parent Portal.

  3. All parents/guardians are required to supply us with a valid e-mail address for quick communication purposes. This is essential so that we can inform you when your child is ready to move up a stage of lessons.


(L) Viewing


  1. Following guidance from the Oxford High School, Parents/guardians are not permitted on poolside due to the venue having to designated viewing area but can sit in the corridor area.

  2. Parents will be able to sit on poolside at Oxford University Sport Centre. This will be behind the glasses area on poolside.

  3. It is difficult for the teaching staff to gain full attention from their pupils if they are being distracted; progress can be affected if children are not fully able to concentrate.  

  4. No mobile phones or cameras are permitted on poolside, in the changing facilities or group change at any period.  



(M) Behaviour & conduct


  1. Parents accept that their child is under the supervision, control and care of the Swim Teacher, during the lesson period. Should the behaviour of the child be unsatisfactory, and the class is being disrupted, the Swim Teacher has the right to remove the pupil from the class. 

  2. The teacher may employ reasonable measures as are necessary to maintain the smooth delivery of the class. We reserve the right to request that your child should be removed from classes should they persistently disrupt or are seen to be putting themselves or anyone else at risk during the class. If a child is removed under these circumstances and suitable alternatives arrangements cannot be made, no refund will be provided.